Refund policy
General Policy & Satisfaction Guarantee
At Azara&Co., we want you to feel as confident in your gear as you do in the saddle. While many of our items are crafted specifically for you, we offer flexibility to ensure your total satisfaction:
- Order Cancellation: You may cancel your order and request a full refund within five (5) calendar days of purchase. After this window, the production process begins, and the order becomes final.
- Returns for Any Reason: If you receive your item and it doesn’t meet your expectations (e.g., you changed your mind), you may return it within 14 days of delivery. The item must be in perfect, unworn condition, with all original tags attached and no damage. ### Returns for Damaged, Defective, or Incorrect Items We take great pride in our quality control. However, if you receive a damaged, defective, or incorrect item, we will replace it at no extra cost or issue a full refund.
To initiate a return in these cases, please contact us at akowalska@azarawear.com within 14 days with:
- Your order number.
- A brief description of the issue.
- Clear photos or a short video of the defect.
Sizing Information
To ensure the perfect fit, we highly recommend reviewing our Sizing Charts before ordering. Azara&Co. provides detailed measurements to help you choose correctly. If you are between sizes, our high-stretch fabrics (25% Elastane) usually allow for a comfortable, compressive fit in the smaller size.
Legal Disclaimer
This policy is subject to applicable consumer protection laws and regulations within the European Union.