Shipping policy
At Azara & Co., we aim to deliver your items efficiently and safely. We partner with trusted third-party carriers to ensure your riding gear reaches you in perfect condition.
1. Processing Time
The time it takes to prepare and dispatch your order depends on the availability of the item:
| Product Type | Description | Estimated Processing Time |
| Standard Orders | In-stock items ready for immediate dispatch. | 3-4 Business Days |
| Pre-orders | Items purchased before their official release or restock date. | See date on product page |
- Mixed Orders: If your order contains both in-stock and pre-order items, the entire order will ship together in a single package once the pre-order item is available.
- Exclusions: Processing times do not include weekends or public holidays.
2. Pre-order Fulfillment
- Shipping Date: The estimated shipping date for all pre-order items is clearly stated on the product page and in your order confirmation email.
- Dispatch: Once pre-ordered items arrive at our studio, we manage the dispatch ourselves, shipping them within 2–3 business days of stock arrival.
3. Shipping Methods, Costs & Delivery
- Free EU Shipping: We are proud to offer FREE shipping on all orders across the European Union. No minimum spend required.
- Trusted Carriers: We partner with reliable carriers such as InPost (Locker/Home) and DPD (Seur in Spain) to ensure secure delivery.
- Delivery Time: Once your order has been processed and dispatched, the estimated transit time is 3 to 5 business days, depending on your location.
- Tracking: You will receive a tracking number via email as soon as your package leaves our warehouse, allowing you to follow its journey to your door.
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